Returns & Refunds

We want you to love your frame! But if you are not completely satisfied, here’s how our returns work:

Eligibility

You may request a return within 14 days of delivery.
Items must be unused, in their original packaging, and in the same condition you received them.

How to Return
To request a return, please contact us at hello@thepiaframes.com with your order number.

Refunds
Once we receive and inspect your return, we will process a refund to your original payment method within 7 business days.

Return shipping costs are the responsibility of the customer.

Exchanges
We only replace items if they are defective or damaged. Please contact us if this applies